These days, the number of software solutions being marketed to small businesses can be overwhelming. There seems to be a technological solution for all the problems that a small business could ever come up against. Furthermore, the ability to customize specific software programs to fit the particular needs of small business makes your options in this area virtually endless.
One type of software available to those whose business takes them from one site to another is field service management software. With so many variations out there, you might be wondering what features you should look for. Here are five of the most useful features that can come with the right field service management software.
1] Mobile Capabilities
When you are trying to find a field service management software to fit your needs, one of the top things you will want when it comes to available features is mobile access. Because your job takes you to various locations, you will need to be able to access the software wherever you are. For this reason, make sure that you are happy with the software’s mobile capabilities before you purchase and implement it.
2] Report Generating
Because your work involves the overseeing of various sites, it can be easy for information from multiple sites to become confused and jumbled in your records. This is why you should make sure that one of the key features of the field service management software that you go with includes a user-friendly way to generate and analyze reports. This will help you keep better track of things like inventory and how long a particular job takes.
As with most other forms of business, your customer service practices play an important role in the work that you do. Your field service management software can help you in your efforts to maintain excellent customer service by including a CRM (customer relationship management) feature. This feature can give you the ability to acquire and store relevant information about your customers and clients so that you can provide them with the best customer service.
4] Scheduling Options
When the majority of the work that you and your employees do is off-site at various locations, proper scheduling practices are critical. The last thing you want to have happened is for an employee to become overbooked or even miss out on the opportunity for work because someone mistakenly thought they were already booked in somewhere. Your field service management software should include simple features to aid you in the scheduling and managing of your employees so that you can avoid such conflicts in the future.
5] Managing Work Orders
As business picks up, managing your company’s work orders can become difficult. While more business is a good thing, you want to make sure that you are able to manage work orders appropriately. Your field service management software should include a feature that allows you not only to assign service requests but also to manage the large number of such requests that will hopefully be pouring in.