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Fix: Intel Graphics Driver Problems on Windows

Intel HD graphics is responsible for your display, and if it is not working correctly, your computer will experience terrible resolution. So what, the question is, how to fix Intel Graphics Driver problems on Windows?

In most cases, you can get rid of the error with a simple driver reinstallation. However, you might need to try some additional hacks. To help you out, let me share a couple of methods to help you fix the error.

Fix: Intel Graphics Drivers Problems on Windows

Fix: Intel Graphics Driver Problems on Windows

You can fix the Intel Graphics driver-related problems via a simple driver update. And there are multiple ways to do so, such as:

  1. Update Intel Graphics Drivers
  2. Reinstall Intel Graphics Drivers

We have also discussed how you can fix the issue if you cannot install using Intel Driver & Support Assistant. Make sure to use an admin account to fix the problem.

Now let me talk about each of these methods one by one:

1. Update Intel Graphics Drivers

Errors related to Intel Graphics Drivers can be easily fixed by updating Intel Graphics drivers. And there are two ways to do so: either use Windows Optional Update or the Intel Driver & Support Assistant. Let me share the steps for both methods below:

Windows Optional Update

Apart from Windows Updates, Windows also offers optional updates for drivers on PC. You can check its optional update sections and see if there is anything related to graphics. To check it, follow these steps:

  • Press Windows Key + I to launch Settings.
  • Go to Windows Update > Advanced Options.
  • Under Additional options, click on Optional updates.

  • Over here, check if you find anything related to graphics. If there is, download it and see if it solves your issue.

Intel Driver & Support Assistant

You can download and install the latest Intel Graphics Drivers using the Intel Driver & Support Assistant. It is a tool offered by Intel to keep your system up to date with support and free updates for your Intel hardware. To get started with this, follow these steps:

  • First, download Intel Driver & Support Assistant from here.
  • Once downloaded, run the exe file and install it by following all the on-screen steps. (It will ask you to reboot your computer after installation).
  • Next, launch Intel Driver & Support Assistant, which will launch your web browser and take you to Intel’s download page, where you will find a list of all the available drivers.

  • Next, download and install drivers related to Intel Graphics and see if it fixes the issue.

2. Reinstall Intel Graphics Drivers

If updating your Intel Graphics Drivers didn’t fix the issue, you need to reinstall them. First, you will have to uninstall the Intel Driver & Support Assistant and then uninstall graphics drivers from your computer.

To do so, follow these steps:

  • Press Windows + I to launch Settings.
  • Go to Apps > Apps & Features.
  • Over here, search for Intel Driver & Support.
  • Next, please right-click on the three dots next to it and select Uninstall.

  • Once uninstalled, press Windows Key + X to launch the Start Button menu.
  • Open the Device Manager.
  • From Device Manager, expand Display Adapters.
  • Right-click on the Intel Graphics driver and click on Uninstall device.

  • Reboot your computer.

Now again, download Intel Driver & Support Assistant and then use it for downloading applicable Intel graphics drivers for your computer.

Fix: Unable To Install Using Intel Driver & Support Assistant

If you fail to install applicable graphics drivers, use the Intel Driver & Support Assistant. Then there are two things that you can do:

Delete DSA Temporary Files

DSA or Driver Support Assistant temporary files can be a significant reason you cannot install drivers. So you can try clearing it out and then download the drivers. For this, follow these steps:

  • First, go to the following path: C:/ProgramData/Intel/DSA
  • Press CTRL + A to select all the folders/files.
  • Next, delete the files and reboot your computer.

  • Once done, re-download Intel Driver & Support Assistant and check it fixes the issue.

Note: If you don’t see this folder in File Manager, go to the View menu in File Manager, and in the Show/Hide menu, click to show Hidden Items.

Related: How to Install Intel Drivers if the OEM is Blocking Them

Clear Browser Cookies

You need to clear your browser cookies. Since outdated or conflicting browser cookies may trigger issues with Intel DSA. Delete your browser cookies and clear your browser cache. Different web browsers have a different ways of clearing browser cookies, but here is how to do it on Google Chrome:

  • Launch Chrome.
  • Go to the address bar and visit this URL: chrome://settings/clearBrowserData
  • Now, go to the Advanced tab and select Clear data.

  • Once done, try re-downloading Intel graphics drivers using Intel Driver & Support Assistant.

Fix: Original Equipment Manufacturer (OEM) Installation Errors for Intel Graphics Driver

If you receive an error message—Your system has a driver that is locked to manufacturer specification. Please try downloading the latest driver from the manufacturer’s website to update. Exit code 1″—you need to remove Original Equipment Manufacturer (OEM) customizations for your PC. You will need a 6th-generation Intel Processor or higher.

First, download the driver based on your driver:

• Integrated graphics with the 6th generation to 10th generation Intel® Processors
• Intel® Arc™ discrete graphics and/or integrated graphics with the 11th generation or newer generation Intel® Processors
• Intel® Arc™ Pro discrete graphics

Once you have the file on your PC, you need to disable the internet. Post that, run the installation file but make sure to choose the customize option when it appears on the screen. You must not check the Execute a clean installation check box.

Once the installation is complete, reboot your PC, and once back your account, go to Windows Update and check if there are OEM customizations to reinstall. It will be available under Optional updates.


So that was all for how to fix Intel Graphics Drivers problems on Windows. I hope the above methods did help you fix the issue. If it doesn’t, you might have to reset your Windows, which will delete the existing Windows system files and drivers, download a fresh copy, and install it on your computer.

Why Is My Intel HD Graphics Not Working?

If you have an additional GPU installed on your PC, then chances are that the Intel HD graphics is disabled. You can choose to enable it, but the PC will be able to use only one GPU at a time. If you wish to use the Intel HD GPU, then first enable it from the UEFI or BIOS, and then connect the external monitor with the video out port of your motherboard.

What Happens if I Uninstall Intel Graphics Driver?

Even if you do not have the graphics driver, you can use the GPU, as Windows will install the generic display drivers. In most cases, Windows Update will offer you to install the driver through Windows Optional Update if you do not have the driver installed. However, you should download the Intel Driver & Support Assistant and then install the driver.

Nayan is a crypto and gadget enthusiast who likes to cover topics related to Tech, Startups, Crypto, Gaming, Windows, and other interesting areas. But when he is not working, you can find him playing games or watch random videos on YouTube.



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