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How to Setup Windows Hello on Your Surface Pro 4

Windows Hello is a more personal way to sign in to your Windows 10 devices with just a look. It uses your face to sign you in, allowing you to get rid of your complex passwords. Surface Pro 4, Windows 10 Mobile and devices which comes with IR Sensor. One feature that sets Windows Hello apart from face recognition technology is that it creates a graph of your face, instead of storing an image. This makes sure that it works even in low light, and can differentiate with twins.

Surface Pro 4 Windows Hello

Now, we will see how to setup Windows Hello on your Surface Pro 4. The process is very simple. Below is the detailed tutorial of how to setup Hello for the first time:

Step 1: Making sure if your Windows is up-to-date:

To check if updates are available, go into “Settings” and select “Update & security.” Available updates will be listed under Windows Update, just download and install to continue. If your Windows is up-to-date then skip Step 1.

Step 2: Setting up facial recognition:

  • Go to Settings> Click on Accounts> Select Sign-in options.

  • Under Windows Hello, You will have cable as “Face” with Setup button below it. Click on it
  • A “Welcome to Windows Hello” box will pop up. Click on “Get Started”.
  • Now it will ask you to enter you PIN. Enter your PIN and click on Continue.
  • Now you will need to look at the screen for about 8-10 seconds. For best results, hold your face six-to-eight inches away from the front of your Surface.

  • That’s it! All set! You will never have to enter your password to log into your Surface again.

Note: If you wear glasses or change your appearance often or access your Surface in different lighting conditions then we recommend that you choose “Improve recognition”. For example, try wearing your eyeglasses (if you weren’t wearing them before) and re-scan. Scanning your face again doesn’t erase earlier scans but just helps Windows Hello get better at recognizing you.

How to Sign-in using Windows Hello ?

  • If Surface is locked, unlock it by pressing on the power button.
  • As soon as the lock-screen shows up, you will see the IR Camera growing red.
  • Place your face six-to-eight inches away from your Surface. Windows will say that it is turning on your camera and then look for your face.
  • Once Windows Hello recognises you, you’re in!
  • If it fails to recognise you for some odd reason, you can always use your PIN or password to log in. Most of the time you won’t need it.

What I think about Windows Hello ?

Windows Hello in Surface Pro 4 is really fast, and humanly implemented. You don’t really need to get very close to camera to unlock your machine. You just need to casually look at it, like you look at screen when using it. This is what will get you addicted to it. This is similar to Fingerprint sensors, where you naturally place your finger on the sensor, and it unlocks. Any tech which works the way humans interact, with least effort, is bound to be successful.

If you have a Surface Pro 4, you need to start using it, and you will never get back to PIN based password. Try it out now


A die-hard fan of Windows, PC Gaming, and Xbox. He is a seasoned content writer with over 15 years of experience in the industry. He is a specialist in writing about Windows, software reviews, troubleshooting Windows, and automation.


  1. Hi, I was just wondering if you registered in windows hello with lights off (based on your screenshot)? TY


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