Encountering PC problems is a common thing. Most times, you can yourself fix the problem. But sometimes, you need help from tech support or your techy friend. In such cases, remote desktop tools come in handy– one such tool is Microsoft Quick Assist. If you haven’t used the tool before or are not sure what this tool is all about, below is an explanation of how to use Microsoft Quick Assist to help others with PC Problems.
What is Microsoft Quick Assist?
Microsoft rolled out the Quick Assist feature with Windows 11 22H2. Since it’s a built-in tool, it will be handy for those who do not want to download any third-party remote desktop software.
Quick Assist works by enabling you to share your device with another person over a remote connection. The other person can take complete control of your PC, view the display, make annotations, and provide help over the internet and vice versa.
The most common use of the tool is to diagnose technical issues and provide instructions to users directly on their devices.
Requirements To Use Microsoft Quick Assist
The Quick Assist tool is a lightweight application that doesn’t require a high-end computer to run. But still, there are a few requirements that your PC must meet. Such as:
- Windows 10 version 19041.0 or higher
- Microsoft user account
- Stable internet connection
How to use Microsoft Quick Assist to help others with PC Problems?
Using Quick Assist is as same as using any other remote assistant tool. The tool should be available on your PC by default. But if you don’t find it, you can always download Quick Assist from Microsoft Store. To help out, here is a quick tutorial:
Set Up Microsoft Quick Assist
- Go to Windows Search, type Quick Assist and launch the application.
- If you don’t find Quick Assist on your computer, download and install the app by following this link.
- Once you launch the application, you will see two options: Get Assistant & Give Assistance.
The first option you would see is the Get Assistant and a text field right below it. It would help if you used this option when getting help from someone else. Also, you don’t need to have a Microsoft Account to use this feature.
To use it, follow the below steps:
- The person you are getting help from has shared a security code with you. If not, do ask for a 6-worded code.
- You must enter the code into the text field and click on Share Screen.
- That’s it. The other person will soon get to see your screen and provide help over a remote connection.
The other option is Give Assistance – this would come in handy if you are helping someone fix their computer. To use the feature, follow the steps:
- Click on Assist Another Person.
- On the next screen, you will need to sign in using your Microsoft Account.
- After that, you will find a 6-worded code.
- Finally, share the code with the other person to take control of their computer.
That was all about Microsoft Quick Assist, and using the tool is super easy. However, it cannot be used for connecting computers running different operating systems, such as Windows to Mac, Linux, or Android. For that, you have to rely on third-party applications like AnyDesk.
Can Anyone Use Microsoft Quick Assist?
Anyone running Windows 10 version 19041.0 or higher with a Microsoft account can use Quick Assist. However, it is not capable of establishing a connection between two different operating systems, such as Windows to Mac.
Do You Need a Microsoft Account to Use Quick Assist?
It depends; if you are providing someone help using Quick Assist, you will need a Microsoft Account such as Hotmail or Outlook. However, if you get help from someone else, you don’t need to have a Microsoft Account.